Privacy policy

Last Updated: March 29, 2025

This Privacy Policy describes how Climgolf.com ("we," "us," or "our") collects, uses, and shares personal information of users of this website, Climgolf.com (the "Site"). By using this Website, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy, in whole or part, you should not use this Website.

SECTION 1 - INFORMATION WE COLLECT

We collect information from you in various ways when you use our Site:

  • Personal Information You Provide: When you purchase something from Climgolf.com, as part of the buying and selling process, we collect the personal information you give us such as your name, shipping address, billing address, and email address.
  • Payment Information: When you make a purchase, you will be required to provide payment information, such as your credit card details or other payment instrument information. This information is provided directly to our third-party payment processors who are PCI-DSS compliant. We do not store your full credit card number on our servers. You represent and warrant to us that such payment information is correct and that you are authorized to use the payment instrument.
  • Information Collected Automatically: When you browse our store, we automatically receive your computer’s internet protocol (IP) address. We may also collect information about your device, browser type, operating system, pages you viewed, how long you spent on a page, access times, and information about your actions on our Site. This information helps us learn about your browser and operating system, and improve our services.
  • Communications: If you contact us directly (e.g., via email for support), we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

SECTION 2 - HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

  • To process and complete your transactions, including order fulfillment, shipping, and managing returns.
  • To communicate with you, including sending order confirmations, responding to your comments, questions, and requests, and providing customer service.
  • To operate, maintain, and improve our Site, products, and services.
  • To personalize your shopping experience and customize future shopping for you.
  • For email marketing (if applicable): With your explicit permission, we may send you emails about our store, new products, promotions, and other updates.
  • To monitor and analyze trends, usage, and activities in connection with our Site.
  • To detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Climgolf.com and others.
  • To comply with legal obligations.

SECTION 3 - CONSENT

  • How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent (e.g., by providing a checkbox for you to select) or provide you with an opportunity to say no or opt-out.

  • How do I withdraw my consent? If after you opt-in for marketing communications, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information for marketing purposes, at any time, by contacting us at cs@Climgolf.com or by using the "unsubscribe" link found in the marketing emails. Please note that even if you opt-out of receiving marketing communications, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

SECTION 4 - DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information. We may disclose your personal information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf. These third parties are essential for our operations and will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. These may include:
    • Payment processors to securely handle your payment information.
    • Shipping and fulfillment partners to deliver your orders.
    • Email marketing service providers to send communications (with your consent).
    • Website hosting and analytics providers to help us operate and improve our Site.
    • Customer support service providers.
  • Legal Requirements: We may disclose your personal information if we are required by law to do so, or in response to valid requests by public authorities (e.g., a court or a government agency), or if you violate our Terms of Service.
  • Protection of Rights and Property: We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In the event Climgolf.com is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies concerning the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them.

  • Links to Other Websites: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
  • International Transfers: Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information for a purchase, the information is encrypted using secure socket layer technology (SSL) and processed by our PCI-DSS compliant payment gateway. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES AND TRACKING TECHNOLOGIES

We use "cookies" and similar tracking technologies to store data on your computer using the functionality of your browser. Cookies allow us to do useful things like find out whether the computer (and probably its user) has visited the Site before, remember your preferences, and improve your user experience. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behavior of visitors to the website.

You can usually modify your browser to prevent cookie use – but if you do this, the Service (and the Website) may not work correctly.

In the course of serving advertisements to this Website (if any), or using analytics services, third-party advertisers or ad/analytics servers may place or recognize a unique cookie on your browser. The use of cookies by such third-party advertisers or ad/analytics servers is not subject to this Policy but is subject to their respective privacy policies.

SECTION 8 - DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).

SECTION 9 - YOUR RIGHTS AND CHOICES

You have certain rights regarding your personal information, subject to local data protection laws. These may include the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate personal information we have about you.
  • Amend your personal information.
  • Request the deletion of your personal information.
  • Withdraw your consent for marketing communications as described in Section 3.
  • Object to or restrict certain processing of your personal information.

If you would like to exercise any of these rights, please contact our Privacy Compliance Officer at cs@climgolf.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

SECTION 10 - CHILDREN'S PRIVACY

Our Site is not intended for nor directed to children under the age of 18 (or the relevant age of majority in your jurisdiction). We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information without parental consent, we will take steps to delete such information from our files. If you believe that we might have any information from or about a child under 18, please contact us at cs@climgolf.com.

SECTION 11 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we may notify you here that it has been updated, or by email if we have your email address, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

By continuing to use the Website following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Website.

SECTION 12 - QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at:

cs@climgolf.com